How Are You Keeping Your Business Alive?
The Pandemic has taken a significant toll on businesses across the globe, and although the work from home solution has helped, it’s also brought with it an entire bandwagon of complications that no one has dealt with before.
All-in-all it’s not the ideal situation - but as they say, the show must go on. More important now than ever is making sure your IT operations stay up and running.
What Are IT Operations?
First, it’s important to understand what we mean by IT Operations. The IT departments deal with technical and application management for your customers. They’re on top of ensuring that your website and anything else you may have online is functioning 100 percent for your clients 24/7.
You may have an internal team as your IT operations depending on the size of your company, but for a lot of people this pandemic has opened up the possibility that you need managed IT services. You may find this could also be the solution for your own business.
What Do IT Operations Do?
You might be asking what those daily operations include. Each IT department runs with slight differences from one another depending on the needs of the company they are serving.
However, there may be some common services like:Application Monitoring
Application Monitoring involves constantly ensuring that every aspect of your online platform is up and running smoothly.
Running Solutions
Running solutions can mean anything from enforcing data back-ups to getting a website up and running after a crash or update. This also includes fine-tuning your servers for optimization.
Configurations and Infrastructure
This is where the professionals would deal with your network security, cloud applications, and documents in order to keep them secure and up to date.
Develop
Sometimes IT operators will work on projects that involve taking your server to the next level by updating software and introducing new hardware.
What To Do During The Pandemic
While the world outside slows down, the world indoors is speeding up. There is increased activity online overall which should be good news to a server - except for the fact that the IT operators keeping those servers ‘standing’ are also working from home.
Luckily there are some things IT departments can do to create and retain a strong server.
Open Communication
Although everyone is at home, it’s important to keep training up to date and maintain a sense of community - that way there will be less room for human error.
Stay Organized
It’s important for IT operations to always be on top of their organization - now more than ever. They should make sure to have an established plan when it comes to the services they offer, and an overall framework for what their day, weeks, and even months could look like with their clients.
Stay Up To Date
Keep on top of things. Are the IT ops using the best technology? Does anything need to be updated or replaced? This will allow you to be able to discover problems and issues before they have a major impact on your overall workflow.
Offerings
Make sure you’re offering the services in demand:
- Cloud Hosting
- Remote Access
- Help Desk Services
- Network Security
Accept Help
While you might not expect IT operations to have been greatly affected by the pandemic, the truth is every corner of the world is feeling the struggle right now. If these tips don’t work for you, you can always reach out to a managed IT service that can bring you the results you need.
